Hi @Dawnleeson
You have posted on the Sky Glass community. Is this a message you are seeing on Glass or are you a Sky Broadband customer? What steps have you tried so far? Please provide as much information as you can, we are fellow customers not sky and have no idea about your set up unless you tell us.
Also what is your service checking staying: https://www.sky.com/servicechecker
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
