No Internet Connection on new Hub

[PeterRHawkes]

Have chnaged from Sky Broadband to EE Brodband today. The new hub is working and connecting all my Mac's, iPhones and iPads and also the SKY Glass Puck in the kitchen.

On my SkyGlass TV it says it has connected to teh hub but there is no Internet Connection; what steps can I take to getthe TV to conect to a Internet Connection which is clearly working on all other devices?

[Fothergill1]

@PeterRHawkes  Have you tried a Network reset on your Glass TV?  If not give it a go but make sure you have your network password handy).

This can be done at Settings > Network > Network Connection > status > reset.

Good luck.

[PeterRHawkes]

Thank you @Fothergill1, have tried this with no change I am afraid to say!

[Fothergill1]

@PeterRHawkes Maybe you should contact Sky for some troubleshooting.  You could call then or if you prefer I can escalate your post to the Community Messaging Team who will send you an invitation to an online chat.  Let me know if you prefer the latter.

[PeterRHawkes]

@Fothergill1 lets try an on-line chat, thank you.

[Fothergill1]

@PeterRHawkes As you say, it's worth a try.

I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[PeterRHawkes]

Thank you @Fothergill1 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[PeterRHawkes · Accepted solution]

The answer:

Set Glass to Standby

Unplug Glass

Unplug Router

Plug in Router

When Router has finished setup, plug in Glass

It works!!

[Fothergill1]

Hi @PeterRHawkes great news that your problem has been resolved.  Also thanks for posting the solution, I wish more people would do that as it helps others in the future.