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Discussion topic: Netflix not working after changing from sky q to sky glass

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This message was authored by Alanm87 This message was authored by: Alanm87

Netflix not working after changing from sky q to sky glass

I switched from sky q to sky glass yesterday and everything seems to be working apart from the netflix app. It says "sorry this app is currently unavailable, try again later". I had netflix through sky before and have no idea why this is not working now. Phoned sky and they showed me how to refresh apps but this hasnt worked. Any ideas?

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Netflix not working after changing from sky q to sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Alanm87 Welcome to the forum and the Streaming platform

 

When moving from Sky Q to Glass/Stream all your Marketplace subscriptions are cancelled so you have to re-register (see the following link) 

https://www.sky.com/help/articles/sky-marketplace-upgrade

 

The following Sky/Netflix problem solving guide and provide you with some assistance.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

 

Good luck.

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