Netflix error: Sorry this app is currently unavailable, please try again later.

[SkyGlassUser123]

Hi everyone, we purchased a Sky Glass TV and it arrived yesterday. Since turning it on, Netflix has never worked. The error at the top of the screen reads:

"Sorry this app is currently unavailable, please try again later."

Its not within Netflix, more like the TV is struggling to load it for some reason. All other apps are fine and we can watch other channels.

What I've tried is:

- Reseting the network settings

- Changing over from WIFI to Ethernet

- Refreshing the apps via settings

- Rebooting the TV including turning it off at the wall for an hour

- Resetting the TV to factory settings

- All of the above again with combinations of restarts and turning everything (including the router) off at the wall

I chatted with someone via the online chat today and he took me through all of their troubleshooting steps which included repeating the steps above but nothing resolved the issue.

We're new to Sky and were sold the TV which included Netflix as part of the bundle. We are heavy users of Netflix within the household which is why Im whinging about it but kind of also expected more from a new TV, as in simple things like one of the main apps they sold me to just work as it has with every other smart TV we've owned. What I'd also learnt from this is that Sky locks out the ability to add or remove apps, instead theres a refresh apps option and in cases like this, I'd really like to just reinstall the app and see the progress of that so I know its actually been updated or reinstalled etc.

I've looked at the existing posts on this forum about the same issue but the resolution seems scatty, some saying it was a reboot, some saying it was a refresh and some saying it started to work after a few months!

If anyone has anything I could try, please let me know. I'd also like to hear about anyone that has never been able to resolve this as I'd rather know now than waste more hours sat reseting everything.

Appreciate any help & advice!

Thanks

[BenJoBanjo]

@SkyGlassUser123 

If you've spoken to Sky and followed their troubleshooting then I'm afraid there's not a lot else you can do. 

One of the key differences with SkyOS and other smart TV OS's is the fact that SkyOS is almost entirely server based - all the apps are hosted on the server, not on the TV itself. As you've discovered, there is no app store and no means of adding or removing apps - this is all part of Sky's simplification of the service, meant to make watching content easier. Unfortunately it doesn't always work like that. When there are server issues there is nothing you can do until Sky sort it out. 

If you've completed a full reboot of both the Glass TV and of your router and Netflix still won't work then I'd give Sky another call. 

[SkyGlassUser123]

Thanks for the input! I wonder if Netflix is different in this case as it is the only app to appear in the system info area. The version I have showing is rdkv-cello_0.3.20250505083751.53 but I guess that could be the version hosted on the server.

I've logged it with Sky and if they resolve it, I'll post the fix here

[lettice]

Sounds like you have tried most things we would suggest.

Firstly, an apps refresh in settings, can take up to 24 hours to action completely.

See, you mention you have changed your network settings, if you have not done so, try a reboot of your router, with your Skyp Glass TV in standby.

Once your broadband is back up and running, start your Glass TV and do a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV  will perform a reboot. It will take a few minutes to complete.

On return to the Sky Glass TV home menu, play a linear tv channel like Sky News for about half hour, then try launching Netflix using the Sky Glass voice option saying 'Netflix'.

[SkyGlassUser123]

Thanks for your response, I followed your instructions and its the same unfortunately.

I also tried refreshing the apps again and saw the status change from "Your apps are being refreshed" back to "Updates all apps on this device and adds any newly available apps" after a few minutes as if it were complete but who knows.

Heres the Netflix version I see too which makes me think its local but cant say for certain

[lettice]

That esn number is a unique identifier, like a series number, unique to your device/account.

The software version will get updated in time too. Netflix do send out updates in a staged delivery over time.

No need to worry about it, in this instance.

Could you let us know the UI version and build number  you have under your Sky Glass Settings > Systems Management.

Are all other apps working fine, only of course the ones you may use, like Disney+, Paramount+, Amazon Prime, U, ITVx, iPlayer etc.

That is correct for the apps refresh, please leave it for 24 hours before refreshing again.

It really can take up to that to time in the background to do any updates or cache cleanup.

Have done some digging, this message is usually as a result of the app not finding a positive network path or the device not yet settled correctly.

Can you try removing the power from your Sky Glass TV and leave off for at least ten minutes, preferably a little longer.

[SkyGlassUser123]

Sure, here are the OS and build details:

All of the other apps are fine along with all other functions of the TV.

I tried your suggestion of removing power last night for 30 minutes and and then again this morning with no luck each time. I had tried this previously but was certainly worth another shot!

I've had the TV since Thursday so would have expected the app refresh thing to have done whatever it needed to do by now too. What a chew on for one app, and typically the app our family use the most

[Chloe-W22 · Accepted solution]

Hi @SkyGlassUser123,

You've literally done all the steps I could suggest... I'd give it one last Factory Reset as a last resort and if that doesn't work you'll need to give my collegaues a phone in the Tech Team... that's an odd one for sure!

[SkyGlassUser123]

Its resolved!!

I'd tried everything again and left some time between each attempt. What seemed to have done it was a third factory reset. I have no idea why this worked or if Sky had changed something behind the scenes in the meantime (I have logged the issue but received no update from them).

Buts its working thankfully