Hi @Spider8
We are fellow customers, not Sky support so we don't know what you are subscribed to. However you get Netflix with ads free. If you have standard or premium you have to pay for this. Standard is £4 per month.
You can change your teir as described here: https://www.sky.com/help/articles/netflix-how-to-change-your-tier
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
