Netflix account hacked & now unable to sign in to Netflix on Sky glass

[Cat3]

So, in December 2023, my Netflix account was hacked & somehow another email address replaced mine. I have been unable to sign in or watch and Netflix since December, (I also found earlier in November/December that all my settings had been changed to Spanish, but managed to get that back into English).

I have spent hours and hours on the phone to both Netflix & Sky to try and help resolve the situation. Netflix insist that Sky needs to disconnect the Netflix on my Sky account and then set up a new Netflix account email address and Sky insist that Netflix have to sort out the issue. Neither are prepared to help me fix this. I have even had a triangulated call with me, Netflix and Sky all on the call, but both insist the other needs to sort it - not very helpful for me.

I am so frustrated with the situation and at my wit's end.

All that needs to be done is to get my new email address linked to the Netflix/Sky Glass account......

[mikealanr · Accepted solution]

Hi @Cat3 

When you log into Netflix (via sky) it tells netflix that the billing is handled by sky. All other aspects of account management are with netflix. Netflix need to unlink you account from sky. Please see this article:

https://www.sky.com/help/articles/uod-account-issues-netflix

Here it states:

Sky Glass or Sky Stream - Linked the wrong account

If you have linked the wrong Netflix account to your Streaming TV (Sky Glass or Sky Stream) account, you'll need to contact Netflix directly to update it.

Additionally netflix should have a procedure for an email address being changed with out permission. See:

https://help.netflix.com/en/node/111934?q=Hacked

Hope this helps.

MikeAlanR

[GD1]

@Cat3  1st off you need to gain access to your netflix account if your locked out still, only Netflix can help with that.  https://help.netflix.com/en/node/111934

Once you have access and update the password to a much stronger one to prevent unauthorised access then you can continue to use the original email address, you don't need to change the email address at all. 

Unfortunately using a weak password will have resuted in your account being hacked

Simply changing the email addres but continuing with a weak or same password will no doubt lead to hacking again.