Need to speak to engineer about my cracked screen

[Colinphilo]

@@Colin philo need to speak to engineer about my cracked TV screen please ASAP

[GD1]

@Colinphilo  Sky do not have Engineers for Sky Glass, if gthe screen is cracked you'll need to call Sky

Please see this link Sky Glass TV repairs | Sky Help | Sky.com | Sky Help | Sky.com

[TimmyBGood · Accepted solution]

@Colinphilo 

As @GD1 indicates, unlike the legacy satellite products there are no 'engineers' for Sky Glass: it either works or doesn't.

If that's accidental damage then you're looking at either abandoning it or purchasing a replacement: there's no repair programme for screens and you still need to pay off any applicable finance balance.

For delivery damage or if you want to try and argue that cracking is a manufacturing or materials defect you'll need to call Sky.