My5 Sky Glass not loading

[JaggyB]

My5 will not load on my Sky Glass but will play on bedroom TV via our puck. I have switched off at wall. Updated and refreshed app but still nothing. I saw before in another post an email address to contact regarding this problem but can't find it now. Can anyone help me please?

[Tom-W19]

Hi @JaggyB 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[JaggyB]

Thank you. All working now with the help from Sky.  I really appreciate all the advice given. 👍🏼😊

[Fothergill1]

@JaggyB  It's good news that you are now up and running with My5 😀.  If you have time can you post the solution you were given by Sky as it will help other when they encounter a similar situation.

[Rsimkin]

Hey,

Mine is the same can you help?

Just buffering