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Discussion topic: My tv has not been giving good sounds have complained about this for 3months

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This message was authored by Adewale2 This message was authored by: Adewale2

My tv has not been giving good sounds have complained about this for 3months

My tv glass has not been giving good sounds and it so annoying I'm just paying money and money and money every month and it not giving full sounds have complained about this some months ago and I'm getting tired of all this, if nothing is done and i didn't get it fix or replace I will sue this company. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: My tv has not been giving good sounds have complained about this for 3months

Posted by a Superuser, not a Sky employee. Find out more

First, we're a customer Community, and it's unlikely that Sky will respond to your post. What did Sky say whem you spoke to them some months ago? Have you followed it up with them when the sounds didn't improve? Can you tell us more about what do you mean by 'not giving good sounds?'

This message was authored by mikealanr This message was authored by: mikealanr

Re: My tv has not been giving good sounds have complained about this for 3months

Posted by a Superuser, not a Sky employee. Find out more

Hi @Adewale2 

 

We are fellow subscribers here on the forum. Have you raised a formal complaint here: https://www.sky.com/help/articles/how-to-make-a-complaint or did you just speak to someone in customer service?

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My tv has not been giving good sounds have complained about this for 3months

Posted by a Superuser, not a Sky employee. Find out more

@Adewale2 wrote:

 

if nothing is done and i didn't get it fix or replace I will sue this company. 


Threatening to take individual legal action against multi-billion pound corporations tends to be somewhat futile, particularly where consumer rights exist to deal with a situation.

 

Sky is typically eager to swap out a Glass set if there's any suggestion it has a fault: have you actually requested this happens?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by slaters This message was authored by: slaters

Re: My tv has not been giving good sounds have complained about this for 3months

@Adewale2 what is the sound like out of interest, ours has got worse over time, especially voice, voices can sound very tinny like there in a bucket if you get what I mean. Also it's very flat with no bass, turning the bass on/off you notice no difference? 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My tv has not been giving good sounds have complained about this for 3months

Posted by a Superuser, not a Sky employee. Find out more

@slaters 

 

There have been repeated posts about bass issues on Glass since it was launched: the only solution (if still in warranty) is to get the set swapped out.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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