My skyglass remote sound adjustment is not working. Ive tried the button pressing. Any tips ?

[Kate1962]

My sky glass remote sound isn't working.    It only comes on loud and fast forwards the programme if I try to alter.    I've done the tips of button pressing but to no avail.    Do I need a new remote??  

[Fothergill1]

@Kate1962  Welcome to the forum.  The following is the advice I give to people with a similar problems to yours and it often resolves the issue and if not there is a link to request a replacement.

Try to pair the remote again as follows:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 1 and 3 together for three seconds (bluetooth mode).  A connected message should appear on your screen, press continue and it's all done.

If that doesn't help have a look at the links below to remote troubleshooting guides:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.