0

Discussion topic: My sky glass keeps showing a technical fault and going to a blue screen on all channels

Reply
Avatar for Kate1231
Level 0 icon
What's this?
This message was authored by: Kate1231

Message posted on ‎27 Dec 2023 09:10 PM

My sky glass keeps showing a technical fault and going to a blue screen on all channels

My sky glass keeps saying technical fault and then the screen is going blue on all channels

Report post
Post 1 of 2
991 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎27 Dec 2023 09:14 PM

Re: My sky glass keeps showing a technical fault and going to a blue screen on all channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kate1231 

 

Try powering it off for a few minutes at the plug and try again. If it continues to happen it could be network related. How is your Glass connected to the internet (WiFi / ethernet?) What speed is your connection etc.

 

You can run a speed test within the settings of the netflix app, this will show you the throughput the glass is getting.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
989 Views
0 Likes
Reply
Reply