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Discussion topic: My sky glass keeps showing a technical fault and going to a blue screen on all channels

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This message was authored by Kate1231 This message was authored by: Kate1231

My sky glass keeps showing a technical fault and going to a blue screen on all channels

My sky glass keeps saying technical fault and then the screen is going blue on all channels

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This message was authored by mikealanr This message was authored by: mikealanr

Re: My sky glass keeps showing a technical fault and going to a blue screen on all channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kate1231 

 

Try powering it off for a few minutes at the plug and try again. If it continues to happen it could be network related. How is your Glass connected to the internet (WiFi / ethernet?) What speed is your connection etc.

 

You can run a speed test within the settings of the netflix app, this will show you the throughput the glass is getting.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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