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Discussion topic: My sky glass keeps “cutting out” mid programme / apps closing

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This message was authored by DR123 This message was authored by: DR123

Re: Sky Glass keeps returning to home screen.

Got kicked out of Apple TV three times on the same episode today arrrrrr!

This message was authored by Paul+Boland This message was authored by: Paul+Boland

Re: Sky Glass keeps returning to home screen.

I had this happen with Discovery+ app early this morning between 1 am - 4 am

While watching Truth Behind the Moon Landing on Discovery+ app  at random times will revert to sky glass home screen

It happened twice 

 

I not had it happen yet while using Prime Video/Netflix/Disney+/Paramount+

 

In regards to HDMI inputs that some are reporting issues happening

All devices connected to HDMI ports 1/2/3 with my Sky Glass work ok so far without any issues 

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Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
This message was authored by Nick+and+Wendy This message was authored by: Nick+and+Wendy

Keeps throwing me out of what I’m watching and going back to Home Screen

Doesn't matter what I'm watching whether streaming a box set or watching live tv. It just returns to Home Screen this happens on sky tv and on the puck. Really annoying when watching live sport and it does it at crucial moment. Or enything for that matter. It never used to, don't know if it's an update from sky?

This message was authored by Jporch316 This message was authored by: Jporch316

Re: All my apps on sky glass keep turning themselves off

Posted by a Superuser, not a Sky employee. Find out more

Ye discovery plus kicked me out towards the end of the French open final - a fair few curse words escaped my mouth .....

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by MarieLouise+M This message was authored by: MarieLouise+M

Re: My sky glass keeps “cutting out” mid programme

I am having the exact same problem, it closes the app mid programme , and this happens on discovery plus , Disney plus , and ITV X ... why won't sky fit the problem ... my sister also has a Sky Glass TV and has the same issues ! Very annoying ! 

This message was authored by nigeljmurray This message was authored by: nigeljmurray

Kicked out of apps

Finding apps, movies , programs stop or get kicked out after 90 to 120 mins then having to go back into program to finish watching . Is there an easy fix ? 

This message was authored by Jayspike32 This message was authored by: Jayspike32

Re: Kicked out of apps

I having this problem to hopefully sky will sort 

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Kicked out of apps

No easy fix. Sky are aware of it. No timescale for a solution. Lodge a complaint with them if you're unhappy. 

This message was authored by Noonie82 This message was authored by: Noonie82

Re: Forcing me out of programmes on apps like prime and Disney

I am having the same issue. In the middle of watching Disney and the app suddenly closed taking us back to sky home screen. Our sky glass is connected to sky WiFi and is the 65" version. Remote batteries not low and remote hasn't been pressed. So not related to that and must be software issue 

This message was authored by Jayspike32 This message was authored by: Jayspike32

Re: Kicked out of apps

I will do that now 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Forcing me out of programmes on apps like prime and Disney

Nothing to do with remote 'probably', who knows with this system.. There is a new issue to add to the list. Recently Sky is reverting to the homescreen whilst in apps or even watching live TV. There is also now an issue with HDMI connections reverting to the homescreen.

 

The latest version 18 may well be the culprit.

 

Lodge your concern with Sky, call them it all helps for the future if you've had enough and want to return the product.

 

Nearly 2 years in these constant outstanding and new problems should not be happening. Remember you pay monthly for this service!

This message was authored by TonyMay This message was authored by: TonyMay

Paramount App not working on Sky Glass

Hello,

I am looking for help today I have Sky Glass and Paramount Plus as part of package and it seems to be cutting out after an hour of use.

Any ideas gang what might be doing this?

This message was authored by Adam-93 This message was authored by: Adam-93

Re: My sky glass keeps “cutting out” mid programme / apps closing

I gather a fix has been found, but they haven't quite finished working on the new bug to be introduced when it's issued.

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Paramount App not working on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @TonyMay 

 

Unfortunately there's a problem with all the apps doing this for the past week. It's a matter of waiting for Sky to fix. 

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Paramount App not working on Sky Glass


@TonyMay wrote:

Hello,

I am looking for help today I have Sky Glass and Paramount Plus as part of package and it seems to be cutting out after an hour of use.

Any ideas gang what might be doing this?


There's a random unexplainable glitch affecting most apps on Sky Glass at the moment which seems to boot users out of watching content after a random amount of time. 

Sky are aware of it but no timescale has been given for a fix. 

 

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