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Discussion topic: My sky glass keeps “cutting out” mid programme / apps closing

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This message was authored by GD1 This message was authored by: GD1

Re: Problem with streaming a series

Posted by a Superuser, not a Sky employee. Find out more

@MazzaCO  I'm not sure why you posted this in the Sky Q forum, therefore i've moved your post to the Glass/Stream forum.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Problem with streaming a series


@MazzaCO wrote:

I've got Sky Glass.  When I'm streaming a series, every one and a half to two and a half episodes I get thrown out of the app and back to the home screen.  It doesn't matter which app - it happens with all of them.

Any ideas?


Seems to be happening to many Glass owners. Another software glitch courtesy of Sky.

All you can do is wait for them to try to fix it. No timescales have been given. 

This message was authored by Anonymous This message was authored by: Anonymous

Re: My sky glass keeps “cutting out” mid programme

@PSC133 

 

To be honest who knows, sadly!

 

These glitches with Sky pop up out if the blue on a very regular basis. Quite possibly some backroom work is undertaken that throws a spanner in the works.

 

I gave up on it a few months ago fed up of constant problems that just keep perpetuating each month.

 

Yes you can get by and get it to work to a fashion but is that acceptable 🤔 This isn't a free service, the TV is highly over priced and restricted once you cancel your subscription, the puck is under pressure to perform as it's made as cheaply as possible.

 

I'd be calling Sky looking for a credit to compensate for having to find workarounds and putting up with turn it off, turn it on oh um turn it off, turn it on. Why oh why are paying customers putting up with that? That's £75 a month, thank you very much customer enjoy your AD skipping it's fun for all the family to have a go! Can't find the second half of your recording, oh dear, dreadful film anyway. Well I'm sure I put it in the playlist? Have we watched that it's still in the continue watching rail, we must have there is a blue line, where? Well it was there a moment ago.

 

Sky, bringing you hours of frustration at every button press. Um I don't think this remote is working!!! Who's pulled the ethernet cable out 🙄

This message was authored by Smudge4486 This message was authored by: Smudge4486

Re: My sky glass keeps “cutting out” mid programme

Same issues here started last night kicking me off the Amazon app now it won't let me use hdmi inputs tried the usual turn it off when glass is having a tantrum fix but to no avail, has anyone had a fix yet I'm on system build version 018.007.00 and my internet is 108 down and 79 up before sky attem to say it's my WiFi again 🤣

This message was authored by Darby12 This message was authored by: Darby12

Re: My sky glass keeps “cutting out” mid programme

But if we refused to pay for the poor service we're getting they'd want that sorting straight away! 😂😞

This message was authored by MazzaCO This message was authored by: MazzaCO

Re: Problem with streaming a series

Er...because I made a mistake?

 

This message was authored by Anonymous This message was authored by: Anonymous

Re: My sky glass keeps “cutting out” mid programme


@Smudge4486 wrote:

Same issues here started last night kicking me off the Amazon app now it won't let me use hdmi inputs tried the usual turn it off when glass is having a tantrum fix but to no avail, has anyone had a fix yet I'm on system build version 018.007.00 and my internet is 108 down and 79 up before sky attem to say it's my WiFi again 🤣


For HDMI you can remove HDMI cables, power off the TV or Stream and power off what is connected. Turn all back on reconnected.

 

If that fails it is a factory reset. I spoke to Sky tech yesterday there is no fix yet!

This message was authored by Smudge4486 This message was authored by: Smudge4486

Re: My sky glass keeps “cutting out” mid programme

Thanks I'll give it a go 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: My sky glass keeps “cutting out” mid programme

Posted by a Superuser, not a Sky employee. Find out more

@PSC133 wrote:

@Anonymous 
I have experienced this and I'm still on firmware version 17 on all my pucks.  Am I the last to be upgraded to version 18?  I usually get the update fairly promptly (I use the word "update" with tongue firmly in cheek!).

 

Maybe I'm being punished for having the audacity to associate Sky with the Stockholm syndrome on a previous post 😏.


I could be wrong but I thought the qs018 rollout had been completed ?

 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by PSC133 This message was authored by: PSC133

Re: My sky glass keeps “cutting out” mid programme

@Jporch316 

 

I have just checked all of my 6 Stream pucks.  None have updated!

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: My sky glass keeps “cutting out” mid programme


@PSC133 wrote:

@Jporch316 

 

I have just checked all of my 6 Stream pucks.  None have updated!


My puck is still on QS017 - I think the QS018 update was largely for Glass, though it seems to have caused other issues. 
It's possible they've paused the update for Stream. 

This message was authored by PSC133 This message was authored by: PSC133

Re: My sky glass keeps “cutting out” mid programme

@SlenderRobert 

Thank goodness for that!  I thought I was being singled out.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: My sky glass keeps “cutting out” mid programme

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert 

Ah that explains it - both my pucks are on 18 though weirdly ....

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by Suki0404 This message was authored by: Suki0404

Re: Sky Glass keeps returning to home screen.

Mine has been doing this for about a week on paramount, Disney, Prime,

I hope sky fix this soon. Rather frustrating, especially when you get to a good bit the POW..... It's gone back to main screen. 😞🤔

This message was authored by TJ+B33 This message was authored by: TJ+B33

Re: Sky Glass keeps returning to home screen.

  • It's getting on my nerves for sure. Always in the middle of an important bit of a programme then BAM! your at the home screen. And you have to go back onto the app and select the program from the start, then fast forward to the place you saw it to. 🤬
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