139

Discussion topic: My sky glass keeps “cutting out” mid programme / apps closing

Reply
Reply
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Prime on sky glass keeps turning off and going to Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@Snookie12 I didn't mention in my previous post but I have been having the same problem with Discovery +.  Strangely it only happens on some programmes but not others. There have been a number of other threads on the forum about the issue but unfortunately it is just a question of waiting patiently for it to be fixed 🤞

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by TJ+B33 This message was authored by: TJ+B33

Re: Sky Glass keeps returning to home screen.

My Sky Glass TV has been doing this too, when using different apps. Itvx, Disney+, netflix too. Always when watching a programme. Very frustrating because when it drops out, the app goes back to the beginning of the programme and not to where I watched it to?? Any help is appreciated.

This message was authored by Nanijac This message was authored by: Nanijac

Re: My sky glass keeps “cutting out” mid programme

Mine has started to in the last few days too, it's so annoying

This message was authored by DR123 This message was authored by: DR123

Re: Sky Glass keeps returning to home screen.

Mine has started doing it too, dropping our randomly on ITVX, Netflix and Apple TV. 

 

Sort it out Sky!

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass keeps returning to home screen.

Posted by a Superuser, not a Sky employee. Find out more

@AndrewBys , @TJ+B33 and @DR123 

This problem turns out to be having an effect on lots of people using a variety of Apps (in my case Discovery +).  There are a number of threads on the subject but Sky are aware of the problem and are working hard to get it resolved as soon as possible.  It is frustrating but all we can do is be patient while Sky find a solution. Hopefully it won't take long 🤞

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
Msutt
Topic Author
This message was authored by Msutt This message was authored by: Msutt

Re: My sky glass keeps “cutting out” mid programme

So tonight I've kept a note and it's every hour, been driving me nuts!

This message was authored by Roy+11 This message was authored by: Roy+11

All my apps on sky glass keep turning themselves off

All my apps on sky glass keep turning themselves off in the middle of programs 

This message was authored by ZippyM This message was authored by: ZippyM

Re: All my apps on sky glass keep turning themselves off

I'm having the same problem. When I go back into the app the program has gone back 2 or 3 minutes.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: All my apps on sky glass keep turning themselves off

Posted by a Superuser, not a Sky employee. Find out more

@Roy+11 and @ZippyM 

 This is a known fault which is occurring with a lot of the  Apps.  I have noticed it with Discovery + on my system. If you wanted to search you will find a number of similar threads on the forum.  Sky are aware of the problem and are working to find a solution. We just have to be patient and hope they resolve the issue quickly 🤞

 

 

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by ZippyM This message was authored by: ZippyM

Re: All my apps on sky glass keep turning themselves off

Thank you at least I now know I haven't broken anything lol.

This message was authored by Anonymous This message was authored by: Anonymous

Re: All my apps on sky glass keep turning themselves off

@ZippyM 

 

You haven't broken it but Sky have 🤣

 

Who loves a firmware update 🤔 

This message was authored by Anonymous This message was authored by: Anonymous

Re: My sky glass keeps “cutting out” mid programme

The latest firmware version 18 has caused these issues along with apps just shutting down whilst viewing, HDMI connections failing to name a few.

 

You'll probably have to wait for a new firmware update to see if Sky can rectify the faults they've caused rolling out version 18. Maybe they will rollback 18 🤔

 

 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: My sky glass keeps “cutting out” mid programme

Posted by a Superuser, not a Sky employee. Find out more

@david+john wrote:

I got same problem I phoned sky yesterday and I was told I was the only one who reported the problem so nothing was done waste of a phone call


@david+john Perhaps details of the problem hadn't filtered down to the individual customer services member you spoke to.  This is a known issue and Sky are working to find a resolution.  I have been effected when I watch Discovery + but I have noticed it happens with certain programmes but not others which is weird.  Unfortunately there is nothing we can do but wait patiently for a solution ☹️

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by PSC133 This message was authored by: PSC133

Re: My sky glass keeps “cutting out” mid programme

@Anonymous 
I have experienced this and I'm still on firmware version 17 on all my pucks.  Am I the last to be upgraded to version 18?  I usually get the update fairly promptly (I use the word "update" with tongue firmly in cheek!).

 

Maybe I'm being punished for having the audacity to associate Sky with the Stockholm syndrome on a previous post 😏.

This message was authored by MazzaCO This message was authored by: MazzaCO

Problem with streaming a series

I've got Sky Glass.  When I'm streaming a series, every one and a half to two and a half episodes I get thrown out of the app and back to the home screen.  It doesn't matter which app - it happens with all of them.

Any ideas?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion