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Discussion topic: My sky glass keeps “cutting out” mid programme / apps closing

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This message was authored by Darby12 This message was authored by: Darby12

Re: Forcing me out of programmes on apps like prime and Disney

No as nothing else is in use or being touched whilst it happens. I thought it could be an issue with broadband speed but that's all good and it looks like a lot of other users having the same issues.

This message was authored by Usernameisused This message was authored by: Usernameisused

Re: Apps keep forceclosing.

We are also having this problem. Just another one to add to the list of problems with sky glass.

This message was authored by VonC This message was authored by: VonC

Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and bla

Anyone else unable to watch TV programmes because of blank screen..sound stopping and starting bbc1 2 itv itv x really getting fed up now as I am missing programmes its been doing it at 5pm but by 8 tv is unwatchable
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and


@VonC wrote:
Anyone else unable to watch TV programmes because of blank screen..sound stopping and starting bbc1 2 itv itv x really getting fed up now as I am missing programmes its been doing it at 5pm but by 8 tv is unwatchable

Have you checked your broadband? What speed is being received by your Glass TV? Are you connecting via wifi or ethernet?

You can check the speed by opening the Netflix app and navigating to the Get Help menu. Select network test and see what result you get. 

This message was authored by VonC This message was authored by: VonC

Re: Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and

Broadband is ok ..it is a fault with sky that they are not correcting... its doing it now picture freezing voices carrying on netflix has no problem it's just causing problems with bbc1 bbc2 itv itv x...  we arr paying for a service we are not getting..

This message was authored by Darby12 This message was authored by: Darby12

Re: My sky glass keeps “cutting out” mid programme

Exact same problem I'm having rang sky and they said it must be my broadband speed which it isn't. I've seen lots of people complaining about this same issue too.

This message was authored by mrdan2015 This message was authored by: mrdan2015

Re: My sky glass keeps “cutting out” mid programme

We're having the same issue. The missus has had to fast forward through Love Island every night this week 🙄😭

This message was authored by Lazarus90 This message was authored by: Lazarus90

Re: Apps keep forceclosing.

Laughable, I called sky on Monday about this issue, they promised me a callback yesterday (Wednesday) to check and see how things were progressing with they're attempted fix, i'm still waiting on that phonecall as we stand at 10pm on the Thursday.

This message was authored by Joyjoy This message was authored by: Joyjoy

Re: My sky glass keeps “cutting out” mid programme

Got the same problem. Had my TV for a few months now, but just lately its switching off and saying its reloading. Very annoying 😡

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and

Posted by a Superuser, not a Sky employee. Find out more

Can you try using an Ethernet cable to troubleshoot if it's your WiFi signal 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by VonC This message was authored by: VonC

Re: Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and

We do have an ethernet cable  that's how I know its not the broadband..if it was netflix wouldn't work either...... it hasn't been as bad tonight.. but still not right

...

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and

Posted by a Superuser, not a Sky employee. Find out more

@VonC  Two things 

 

check the WiFi is turned off if you are wired (it can sometimes turn itself back on )

 

try it via WiFi without the ethernet cable 

 

I've recently switched to WiFi and it solved a lot of my network dropouts 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by VonC This message was authored by: VonC

Re: Lately sky glass on BBC BBC itv itv x etc is becoming unwatchable with the constant freezing and

Thank you we will try this...

This message was authored by G8fter This message was authored by: G8fter

Apps on sky glass keep logging me out

Hi All. Recently I keep being logged out of my apps while watching them. The apps affected are Amazon prime, Netflix, Disney plus . This seems to happen every day has anyone else experienced this?

This message was authored by Darby12 This message was authored by: Darby12

Re: Apps on sky glass keep logging me out

Yes also everyday seems to be a problem for a lot of people now too but sky seem to be dismissing it as I have rang them about it and got nothing.

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