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Discussion topic: My sky glass keeps “cutting out” mid programme / apps closing

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This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: My sky glass keeps “cutting out” mid programme / apps closing


@Adam-93 wrote:

I gather a fix has been found, but they haven't quite finished working on the new bug to be introduced when it's issued.


👏👏👏👏👏👏👏👏🤣

This message was authored by Rhiedz This message was authored by: Rhiedz

All my apps keep cutting off at least 4 times per episode on Amazon prime Netflix itv x etc

My apps keep switching off and going to main tab at least 4 times per episode and it's acorss all apps eg. Netflix , Amazon prime , itv x , this is really annoying as you lose where you are on program then you have to go through process again to start watching 

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: All my apps keep cutting off at least 4 times per episode on Amazon prime Netflix itv x etc


@Rhiedz wrote:

My apps keep switching off and going to main tab at least 4 times per episode and it's acorss all apps eg. Netflix , Amazon prime , itv x , this is really annoying as you lose where you are on program then you have to go through process again to start watching 


It's happening to a lot people. Sky are aware. There is no timescale for a fix. 

All you can do is lodge a formal complaint if you are unhappy. 

This message was authored by Rhiedz This message was authored by: Rhiedz

Re: All my apps keep cutting off at least 4 times per episode on Amazon prime Netflix itv x etc

Ok thanks for info thought it may have been just my tv 

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: My sky glass keeps “cutting out” mid programme / apps closing

Posted by a Sky employee

Hi everyone!

 

Thanks for taking the time to comment, as some have mentioned this is something we're aware of and have support teams looking into.

 

We'll post any updates as we know them.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

Msutt
Topic Author
This message was authored by Msutt This message was authored by: Msutt

Re: My sky glass keeps “cutting out” mid programme / apps closing

@Chloe-W22  who do I contact regarding a discount.  It's really ruined our viewing over the last week, my daughter and I were having a movie day yesterday to watch all the transformer films and actually gave up as every hour or less it cuts out

teamed with no broadband for most of yesterday (it was like a yo-yo on speed) wasn't the greatest viewing experience 

I pay hefty charges for the full package and I'm definitely not getting that!

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: My sky glass keeps “cutting out” mid programme / apps closing

@Msutt 

You are best off following the official complaints procedure. Once you have logged it you have more chance of receiving some sort of compensation for the trouble you have experienced.

https://www.sky.com/help/articles/how-to-make-a-complaint 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: All my apps keep cutting off at least 4 times per episode on Amazon prime Netflix itv x etc

Posted by a Superuser, not a Sky employee. Find out more

@Rhiedz As mentioned by @SlenderRobert this is a known issue and it has been giving me problems with Discovery + programmes in particular .  You can find a fairly comprehensive discussion on the subject at the following link:

 

https://helpforum.sky.com/t5/Glass-Stream/My-sky-glass-keeps-cutting-out-mid-programme-apps-closing/... 

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This message was authored by Anonymous This message was authored by: Anonymous

Re: My sky glass keeps “cutting out” mid programme / apps closing

@Msutt 

 

You can also call direct say complaints on the automated system and you should get there eventually, although yesterday I spoke with 5 people before someone could take ownership 🙄.

 

Anyway well worth a call, the more users that do this gets faults registered.

This message was authored by Hong-Kong This message was authored by: Hong-Kong

Discovery + dropping out

When watching discovery+ after about 30mins it keeps reverting back to main menu. This is on sky glass. Does anyone else have this problem

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Discovery + dropping out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Hong-Kong 

 

Unfortunately it's a known issue and Sky are working on resolving it.

 

https://helpforum.sky.com/t5/Glass-Stream/My-sky-glass-keeps-cutting-out-mid-programme-apps-closing/...

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Anonymous This message was authored by: Anonymous

Re: Discovery + dropping out

It's the "GLITCH OF THE MONTH" many reporting this. I spoke to Sky tech yesterday, they are aware, have no fix and no timescale.

 

It is being worked on so that's comforting 😉

This message was authored by Clairejade This message was authored by: Clairejade

Re: My sky glass keeps “cutting out” mid programme / apps closing

I have spoken to sky last month when this problem started. Spoke to 5 people in 1 call as was being passed to person to person as no one knew what I was talking about 7 calls later still got no where been with sky nearly 9 years and pay £100 a month for something can't use. So it's time to look else where if problem not sorted 

This message was authored by Zak35 This message was authored by: Zak35

Re: My sky glass keeps “cutting out” mid programme / apps closing

Been happening to me for some weeks, ITVX is the worse but I've had Apple TV cut out on me as well. Not a good advert for sky glass....

 

 

This message was authored by Addie15 This message was authored by: Addie15

Re: SKY Glass - Freezing and Closing programs I am watching

Posted by a Sky employee

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

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