Forcing me out of programmes on apps like prime and Disney

[Darby12]

No as nothing else is in use or being touched whilst it happens. I thought it could be an issue with broadband speed but that's all good and it looks like a lot of other users having the same issues.

[Usernameisused]

We are also having this problem. Just another one to add to the list of problems with sky glass.

[VonC]

Anyone else unable to watch TV programmes because of blank screen..sound stopping and starting bbc1 2 itv itv x really getting fed up now as I am missing programmes its been doing it at 5pm but by 8 tv is unwatchable

[SlenderRobert]

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@VonC wrote:
Anyone else unable to watch TV programmes because of blank screen..sound stopping and starting bbc1 2 itv itv x really getting fed up now as I am missing programmes its been doing it at 5pm but by 8 tv is unwatchable

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Have you checked your broadband? What speed is being received by your Glass TV? Are you connecting via wifi or ethernet?

You can check the speed by opening the Netflix app and navigating to the Get Help menu. Select network test and see what result you get. 

[VonC]

Broadband is ok ..it is a fault with sky that they are not correcting... its doing it now picture freezing voices carrying on netflix has no problem it's just causing problems with bbc1 bbc2 itv itv x...  we arr paying for a service we are not getting..

[Darby12]

Exact same problem I'm having rang sky and they said it must be my broadband speed which it isn't. I've seen lots of people complaining about this same issue too.

[mrdan2015]

We're having the same issue. The missus has had to fast forward through Love Island every night this week 🙄😭

[Lazarus90]

Laughable, I called sky on Monday about this issue, they promised me a callback yesterday (Wednesday) to check and see how things were progressing with they're attempted fix, i'm still waiting on that phonecall as we stand at 10pm on the Thursday.

[Joyjoy]

Got the same problem. Had my TV for a few months now, but just lately its switching off and saying its reloading. Very annoying 😡

[Jporch316]

Can you try using an Ethernet cable to troubleshoot if it's your WiFi signal 

[VonC]

We do have an ethernet cable  that's how I know its not the broadband..if it was netflix wouldn't work either...... it hasn't been as bad tonight.. but still not right

...

[Jporch316]

@VonC  Two things 

check the WiFi is turned off if you are wired (it can sometimes turn itself back on )

try it via WiFi without the ethernet cable 

I've recently switched to WiFi and it solved a lot of my network dropouts 

[VonC]

Thank you we will try this...

[G8fter]

Hi All. Recently I keep being logged out of my apps while watching them. The apps affected are Amazon prime, Netflix, Disney plus . This seems to happen every day has anyone else experienced this?

[Darby12]

Yes also everyday seems to be a problem for a lot of people now too but sky seem to be dismissing it as I have rang them about it and got nothing.