My sky glass keeps “cutting out” mid programme / apps closing

[SlenderRobert]

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@Adam-93 wrote:

I gather a fix has been found, but they haven't quite finished working on the new bug to be introduced when it's issued.

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👏👏👏👏👏👏👏👏🤣

[Rhiedz]

My apps keep switching off and going to main tab at least 4 times per episode and it's acorss all apps eg. Netflix , Amazon prime , itv x , this is really annoying as you lose where you are on program then you have to go through process again to start watching 

[SlenderRobert]

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@Rhiedz wrote:

My apps keep switching off and going to main tab at least 4 times per episode and it's acorss all apps eg. Netflix , Amazon prime , itv x , this is really annoying as you lose where you are on program then you have to go through process again to start watching 

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It's happening to a lot people. Sky are aware. There is no timescale for a fix. 

All you can do is lodge a formal complaint if you are unhappy. 

[Rhiedz]

Ok thanks for info thought it may have been just my tv 

[Chloe-W22 · Accepted solution]

Hi everyone!

Thanks for taking the time to comment, as some have mentioned this is something we're aware of and have support teams looking into.

We'll post any updates as we know them.

Thanks,

[Msutt]

@Chloe-W22  who do I contact regarding a discount.  It's really ruined our viewing over the last week, my daughter and I were having a movie day yesterday to watch all the transformer films and actually gave up as every hour or less it cuts out

teamed with no broadband for most of yesterday (it was like a yo-yo on speed) wasn't the greatest viewing experience 

I pay hefty charges for the full package and I'm definitely not getting that!

[SlenderRobert]

@Msutt 

You are best off following the official complaints procedure. Once you have logged it you have more chance of receiving some sort of compensation for the trouble you have experienced.

https://www.sky.com/help/articles/how-to-make-a-complaint 

[Fothergill1]

@Rhiedz As mentioned by @SlenderRobert this is a known issue and it has been giving me problems with Discovery + programmes in particular .  You can find a fairly comprehensive discussion on the subject at the following link:

https://helpforum.sky.com/t5/Glass-Stream/My-sky-glass-keeps-cutting-out-mid-programme-apps-closing/... 

[Anonymous]

@Msutt 

You can also call direct say complaints on the automated system and you should get there eventually, although yesterday I spoke with 5 people before someone could take ownership 🙄.

Anyway well worth a call, the more users that do this gets faults registered.

[Hong-Kong]

When watching discovery+ after about 30mins it keeps reverting back to main menu. This is on sky glass. Does anyone else have this problem

[Tim+Adams]

Hi @Hong-Kong 

Unfortunately it's a known issue and Sky are working on resolving it.

https://helpforum.sky.com/t5/Glass-Stream/My-sky-glass-keeps-cutting-out-mid-programme-apps-closing/...

Thanks,

Tim

[Anonymous]

It's the "GLITCH OF THE MONTH" many reporting this. I spoke to Sky tech yesterday, they are aware, have no fix and no timescale.

It is being worked on so that's comforting 😉

[Clairejade]

I have spoken to sky last month when this problem started. Spoke to 5 people in 1 call as was being passed to person to person as no one knew what I was talking about 7 calls later still got no where been with sky nearly 9 years and pay £100 a month for something can't use. So it's time to look else where if problem not sorted 

[Zak35]

Been happening to me for some weeks, ITVX is the worse but I've had Apple TV cut out on me as well. Not a good advert for sky glass....

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.