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Discussion topic: My sky glass keeps “cutting out” mid programme / apps closing

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This message was authored by Msutt This message was authored by: Msutt

My sky glass keeps “cutting out” mid programme / apps closing

By cutting out I mean just stopping , it just stops and goes back to home page 

it's now on pretty much everything we watch , across all apps 

 

Moderator comments: Edited title 


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: My sky glass keeps “cutting out” mid programme / apps closing

Posted by a Sky employee

Hi everyone!

 

Thanks for taking the time to comment, as some have mentioned this is something we're aware of and have support teams looking into.

 

We'll post any updates as we know them.

 

Thanks,

Chloe-W22

Community Manager

 

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This message was authored by FLOSSNCL This message was authored by: FLOSSNCL

Sky Glass keeps returning to home screen.

Whilst watching various channels, our sky glass just randomly returned to the home screen. It does not turn off, and we do not have any of the sleep settings switched on. Is this a sky fault or an update blip?
This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Sky Glass keeps returning to home screen.

Posted by a Superuser, not a Sky employee. Find out more

Hi @FLOSSNCL 


Have you tried turning it off at the socket, wait a min and then back on again?


Thanks,
Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by FLOSSNCL This message was authored by: FLOSSNCL

Re: Sky Glass keeps returning to home screen.

It is just the home screen so we go back to the app and play again - it is extremely frustrating if we have to switch off and wait every time?
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass keeps returning to home screen.

Posted by a Superuser, not a Sky employee. Find out more

@FLOSSNCL  is this only happening with ITVX?  If so it is a problems with the app that has been reported by a number of people (including me).  See the following link:

 

https://helpforum.sky.com/t5/Glass-Stream/ITVX-problems-since-31-3/td-p/4270231 

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This message was authored by Lazarus90 This message was authored by: Lazarus90

Apps keep forceclosing.

When watching any app (or playing a videogames console on hdmi) at random times sky glass automatically force closes and jumps to the sky glass homescreen. I've tried updating/refreshing apps and switching sky glass off at the wall leaving it off for a while, and neither have fixed the issue. Has anyone else experienced this? And if so how can I fix this issue?

This message was authored by Addie15 This message was authored by: Addie15

Re: Apps keep forceclosing.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Apps keep forceclosing.

Posted by a Sky employee

Update - We spoke to Lazarus90 - They have called in 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by d4rkcell This message was authored by: d4rkcell

Re: Apps keep forceclosing.

Yes this has started happening to us when watching amazon prime or 4od. The app just closes and goes back to the sky home screen without saying anything or touching the remote. It has got quite frustrating. Is there a solution to this?

This message was authored by Chrismurr80 This message was authored by: Chrismurr80

Re: Apps keep forceclosing.

Happens to us too. Usually

a out 30-40 minutes in on Apple TV or Prime. Really annoying. 

This message was authored by Lazarus90 This message was authored by: Lazarus90

Re: Apps keep forceclosing.

Called Sky earlier today, spoke to someone who talked me through a few different things to try fix it and said they'd call me back in a few days to see if it worked, which by the way it did not. The person I spoke to on the phone said that they'd never heard of anyone having this issue before now, glad i'm not the onlt one.

This message was authored by Leanneok This message was authored by: Leanneok

Re: Apps keep forceclosing.

The past 2 days my sky glass is doing this! It happens with every app I'm watching, done it on prime, discovery + and doing in now on my5. Its so annoying 

This message was authored by Darby12 This message was authored by: Darby12

Re: Apps keep forceclosing.

I'm having this problem too very annoying happens on all apps.

This message was authored by Darby12 This message was authored by: Darby12

Forcing me out of programmes on apps like prime and Disney

I'm constantly being forced out of apps back to the sky Home Screen whilst I'm watching shows! Only happening recently had since December.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Forcing me out of programmes on apps like prime and Disney

Posted by a Superuser, not a Sky employee. Find out more

@Darby12 

 

Is it possible your remote is generating a spurious signal?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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