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Discussion topic: My sky glass is stuck on your now connected screen and won’t let me continue ?

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This message was authored by: Mellmc

Message posted on ‎07 Dec 2024 06:32 PM

My sky glass is stuck on your now connected screen and won’t let me continue ?

My sky glass tv would not turn on and now I'm stuck on the your now connected screen ? It won't let me continue? 

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This message was authored by: mikealanr

Message posted on ‎07 Dec 2024 06:59 PM

Re: My sky glass is stuck on your now connected screen and won’t let me continue ?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mellmc 

 

Try powering off at the mains for at least two minutes in the first instance, if that doesn't work try these troubleshooting steps: https://www.sky.com/help/articles/power-issue-help-sky-glass

 

And to confirm your router / internet is back up and working as expected?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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