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Discussion topic: My sky glass is saying there is a technical issue

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Avatar for Francesca00
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This message was authored by: Francesca00

Message posted on ‎21 Apr 2024 08:24 AM

My sky glass is saying there is a technical issue

Ive turned my sky glass tv on and it says, Sorry, because of a technical issue, youre currently experiencing a limited service. Please be assured that were working hard

to fix the problem.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎21 Apr 2024 08:36 AM

Re: My sky glass is saying there is a technical issue

Posted by a Superuser, not a Sky employee. Find out more

@Francesca00 

I'll move your post from the Sky Q board.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: GD1

Message posted on ‎21 Apr 2024 08:41 AM - last edited: ‎21 Apr 2024 08:42 AM

Re: My sky glass is saying there is a technical issue

Posted by a Superuser, not a Sky employee. Find out more

@Francesca00  Have you checked your netowk settings in the Glass settings menu?

 

Go to settings --> Standby and startup --> Networked standby mode = set to on.

 

Check Overnight Power saving is set to off.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎21 Apr 2024 08:56 AM

Re: My sky glass is saying there is a technical issue

Posted by a Superuser, not a Sky employee. Find out more

@Francesca00 

Might be worth pulling the plug from the wall for 5 minutes .....

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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