My sky glass is saying technical fault, try again later

[TonyE35]

I have just joined the SKY Glass brigade in the past 3 weeks, and it is the biggest waste of time. I wish I had stayed with my 55-inch curved screen Samsung with surround sound soundbar and my Sky Q box.

Since I got sky glass, it keeps dropping the internet connection. I have 1Gig internet with a Virgin Media router next to my TV. I have had to buy an Ethernet cable, surround sound is not compatible with the sky glass sound system, and I keep getting sky glass is saying technical fault, try again later, even on recorded programs. I am fed up with restarting the system, as getting to my plug socket is difficult. Has anyone actually been able to get a better answer to this issue?

[TimmyBGood]

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@TonyE35 wrote:

Has anyone actually been able to get a better answer to this issue?

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You can reject reject the product if you are still within the one month period to do so.

[Gincap]

This was a constant issue with Glass and stream in the early days and still some have the same problem. If you have a strong internet connection and Ethernet this shouldn't be happening but......

The only option is reboot or you can use the restart option in settings to save powering off on  at the mains.  

Not ideal I agree, Give Sky a call see what they say but act within your 31 days so you can cancel if not satisfied.