Discussion topic: My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

This message was authored by: Emma2022 · ‎27 Dec 2023

My sky glass is frozen and won't scroll or operate at all, my remote is working fine but when I press play, it won't play anything. Keeps turning off when I press the back button

This message was authored by: MarkGoldsmith · ‎27 Dec 2023

First thing to try is to restart the glass tv by turning it off at the plug for 30 seconds.

if that doesn't help try unpairing and repairing the remote:

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Tom605 · ‎25 Jan 2025

I have the same problem but when I press 7 and 9 together the tv switches off.

Discussion topic: My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

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Re: My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

Re: My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

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