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Discussion topic: My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

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This message was authored by Emma2022 This message was authored by: Emma2022

My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

My sky glass is frozen and won't scroll or operate at all, my remote is working fine but when I press play, it won't play anything. Keeps turning off when I press the back button
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My sky glass is frozen and won't scroll or operate at all, the remote is working fine.

Posted by a Superuser, not a Sky employee. Find out more

First thing to try is to restart the glass tv by turning it off at the plug for 30 seconds.

 

if that doesn't help try unpairing and repairing the remote:


Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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