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Discussion topic: My sky glass has stopped working as saying no wifi but all other devices working? Any advice please

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This message was authored by: UVL

Message posted on ‎05 Feb 2024 11:45 PM

My sky glass has stopped working as saying no wifi but all other devices working? Any advice please

My sky glass has stopped working as saying I'm not connected to Wi-Fi/internet however all other devices working fine.  Not the first time with this issue, any advice welcomed.  Thanks 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎06 Feb 2024 01:09 AM

Re: My sky glass has stopped working as saying no wifi but all other devices working? Any advice ple

Posted by a Superuser, not a Sky employee. Find out more

@UVL  Sounds like the result of poor wifi signal, are you able to use thernet from the router to the TV instead.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fothergill1

Message posted on ‎06 Feb 2024 01:09 AM

Re: My sky glass has stopped working as saying no wifi but all other devices working? Any advice ple

Posted by a Superuser, not a Sky employee. Find out more

@UVL I no longer have Glass but when I did I had this message a number of times and it was always resolved by rebooting the Glass TV.  Simply unplug it for a minute and plug it back in again.  It will then take about a minute to reboot and pickup the network again.

 

We also found that initially we received this message every morning when we turned the TV on.  This was resolved by going into the Settings > Start up & standby menu and turning ON the "Networked standby mode".  This stops the Glass TV from losing the network when the TV goes into standby.

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