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Discussion topic: My sky glass freezes intermittently

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Miss+toops
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My sky glass freezes intermittently

‎13 Feb 2023 01:18 PM

The picture or sound or both freeze intermittently. It can be when I am watching live or streaming . 
I have tried switching off and restarting. 
Our second tv does not do this.

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Tim+Adams
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Re: My sky glass freezes intermittently

‎13 Feb 2023 01:29 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Miss+toops 

 

Are you connected via WiFi or ethernet?

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
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Miss+toops
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Re: My sky glass freezes intermittently

‎13 Feb 2023 04:00 PM

Hi @Tim I am connected via wi if 

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