My sky glass Tv has stopped connecting to the internet but my router works fine for my laptop

[BlueTim]

I have one year left on this contract then I am done .  I am  a VIP client - 34 years with sky as analogue and digital customer.  

They send me emails saying thanks for my loyalty.  Well it is being tested big time now.

I have fibre connection and I can go to Virgin next year.  

[Pattymuzy]

Work for now thank you 

[Derek1980]

Similar issue with Sky glass randomly dropping out on TV and Pucks.  Inerestingly I also have a Samsung TV that used to be connected to nothing but the internet via wifi but will not connect at all since I changed my sky router. This predates sky glass. Phones laptops etc all connect and stay connected no problem. Does the router just not like TVs 

[AlySmyth]

Im having this problem with the 43 inch sky glass air.  Most days I turn the tv on to 'no wifi connection'. Turn wifi off in setting and back on and wifi signal reboot makes it connect. Wifi signal now excellent. Very frustrsting and also worrying to see its been happening to old devices and new, so makes me wonder if it's poor quality wifi hardware in the devices. 

[Monty007]

I have a gen 2 65" and it looses connection once a week, normally Saturday evening. our WiFi is a fibre 900mb brand new about 3 months old.   I just go to the sky settings and restart the TV then it works again for a week or so, pretty **bleep**e really. I'm planning to install a cat 5 cable soon. can't believe they have not worked this out yet dimbos.

[PJH1960]

To be fair, I have an Ethernet cable connection, it's lost connection with me. Only a couple of times in the last couple of months though. The TV sometimes won't start up. I have to unplug the TV to reboot.