Hi @Rona42
The order should have shouldn't have affected your Sky ID. But it may be waiting for you to set up your account as per the instructions on the email acknowledgement. You can also try the forgotten password procedure as documented here: https://www.sky.com/help/articles/sky-id-sky-glass-signing-in
Failing this you will need to contact Sky, as we are fellow subscribers on the forum.
MikeAlanR
---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
