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Discussion topic: My remote won’t work I have put new Duracell batteries in but am unable to change channels or do ant

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This message was authored by Hippychick66 This message was authored by: Hippychick66

My remote won’t work I have put new Duracell batteries in but am unable to change channels or do ant

My remote won't work I have changed the batteries but unable to watch sky

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My remote won’t work I have put new Duracell batteries in but am unable to change channels or do

Posted by a Superuser, not a Sky employee. Find out more

Re-Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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