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Discussion topic: My glass tv is displaying no wifi connection but all lights are green on my sky router

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Avatar for Msdawn
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This message was authored by: Msdawn

Message posted on ‎24 Jun 2024 09:43 PM

My glass tv is displaying no wifi connection but all lights are green on my sky router

Sky glass tv wont connect to wifi

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎24 Jun 2024 10:47 PM

Re: My glass tv is displaying no wifi connection but all lights are green on my sky router

Posted by a Superuser, not a Sky employee. Find out more

Hi @Msdawn 

 

Not a lot of information to go off there. Has this been working previously? Who is your ISP? Have you tried powering off your Sky Glass at the mains for a few minutes and powering it back on? 

 

We are fellow subscribers here on the forum and not Sky. Please give us as much information as possible, in order for us to try and help. A reboot of you glass (power off at the mains for a few minutes) should be the starting point.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎24 Jun 2024 11:06 PM

Re: My glass tv is displaying no wifi connection but all lights are green on my sky router

Posted by a Superuser, not a Sky employee. Find out more

@Msdawn  Give the following a try. 

Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.

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