My Sky Glass TV keeps going off when I'm watching any program since I got it ladt year. It's the 55

[Barbby]

The joy of having the 55 inch Sky Glass TV is destroyed by the constant tripping off when watching dramas and its difficult to speak to Sky technicians to help with the problem. I'll need a replacement or cancel the whole thing. My expectations' not met.

[Padam_Padam]

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@Barbby wrote:

The joy of having the 55 inch Sky Glass TV is destroyed by the constant tripping off when watching dramas and its difficult to speak to Sky technicians to help with the problem. I'll need a replacement or cancel the whole thing. My expectations' not met.

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If you are having difficulty with your Glass TV and have already attempted to speak to Sky without success then it's worthwhile raising a formal complaint using one of the methods here:

https://www.sky.com/help/articles/how-to-make-a-complaint 

This normally prompts Sky to get in touch with you and they will assist in working towards a solution. 

[Fothergill1]

@Barbby as suggested by @Padam_Padam .  I just wanted to make sue you are aware that this is a customer help customer forum and therefore you are not addressing Sky.

You will unfortunately have to speak to Sky.  When calling Sky to get past the chatbot and speak to someone try answering the following:

Say about  sky glass

Say it something else

Say NO when asked about using the web link

This should result in you being put through to an advisor.

[bemak187]

@BarbbyIsnt clear from your post but is this happening after a certain legnth of time?  It could be the power save/eco modes kicking in.