1

This discussion topic has been answered Discussion topic: My Internet is working fine , my other device's are working fine but my sky glass is saying no Inte

Reply
This message was authored by: Kathryn27

My Internet is working fine , my other device's are working fine but my sky glass is saying no Inte

My Internet is working fine, all my other devices are connected,  but my sky glass is saying no Internet connection 


Best Answers
This message was authored by: Fothergill1 Answer

Re: My Internet is working fine , my other device's are working fine but my sky glass is saying no

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kathryn27 Try the following which works for me if my puck loses the internet.. 

 

Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.

 

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Fothergill1 Answer

Re: My Internet is working fine , my other device's are working fine but my sky glass is saying no

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kathryn27 Try the following which works for me if my puck loses the internet.. 

 

Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.

 

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"

Did this answer not help you?

Reply
Answered - Go to Answer