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Discussion topic: My 5 will not load

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This message was authored by: Christiano888

Message posted on ‎14 Nov 2024 04:43 PM

My 5 will not load

My5 app will not load on the main sky class TV. It works fine on the mini boxes are around the house but not on the main box. I have tried resetting the apps in settings and followed all the instructions but it's still not working 

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This message was authored by: lettice

Message posted on ‎14 Nov 2024 04:55 PM - last edited: ‎14 Nov 2024 05:00 PM

Re: My 5 will not load

Posted by a Superuser, not a Sky employee. Find out more

You mention a main box and minis.

Think you mean you have a Sky Glass Tv and Sky pucks?

 

Read through the following and perform the restart on tab3

https://www.sky.com/help/home/sky-tv/sky-tv-glass/using-sky-glass/using-sky-glass-tv-apps/articles/a...

 

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