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Discussion topic: Multi room with sky glass not working

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This message was authored by Martin73 This message was authored by: Martin73

Multi room with sky glass not working

Installed sky glass and works fine but the 2nd MultiRoom in the conservatory works but keeps freezing and the third MultiRoom in the kitchen connects to tv ok but will not connect account so doesn't work at all. 


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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH Answer

Re: Multi room with sky glass not working

@Martin73 have you checked the connection speed on the Sky Puck that is freezing.

 

Use the Netflix get help Network check to check the connection speed.

Exiled in HH

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This message was authored by GD1 This message was authored by: GD1

Re: Multi room with sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

@Martin73  Do you mean the stream puck?? Multi room is a Sky Q product, not a Glass/Stream product  The pucks don't actually connect to the Glass TV they simply need to connect over wifi or prefarably ethernet/powerline adapters.

 

It sounds like you wifi signal may bee too weak which is why the puck is freezing, I would check the wifi signal in the room of the puck thats not getting connected.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Martin73
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This message was authored by Martin73 This message was authored by: Martin73

Re: Multi room with sky glass not working

Hi I never had this problem with the old Sky multi room it's since I installed Sky glass Saturday 

This message was authored by GD1 This message was authored by: GD1

Re: Multi room with sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

@Martin73  Sky Q uses their own mesh, Sky Glass/Stream does not.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH Answer

Re: Multi room with sky glass not working

@Martin73 have you checked the connection speed on the Sky Puck that is freezing.

 

Use the Netflix get help Network check to check the connection speed.

Exiled in HH
Martin73
Topic Author
This message was authored by Martin73 This message was authored by: Martin73

Re: Multi room with sky glass not working

Network check said fine but think it maybe my broadband power so upgraded to halo 3 hoping that is the problem

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Multi room with sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

Did the network check give you a connection speed result, it should have done.

 

What was the connection speed? Sky recommended at least 30 Mbps for Sky stream and Sky glass to properly function.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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