Multi room with sky glass not working

[Martin73]

Installed sky glass and works fine but the 2nd MultiRoom in the conservatory works but keeps freezing and the third MultiRoom in the kitchen connects to tv ok but will not connect account so doesn't work at all. 

[GD1]

@Martin73  Do you mean the stream puck?? Multi room is a Sky Q product, not a Glass/Stream product  The pucks don't actually connect to the Glass TV they simply need to connect over wifi or prefarably ethernet/powerline adapters.

It sounds like you wifi signal may bee too weak which is why the puck is freezing, I would check the wifi signal in the room of the puck thats not getting connected.

[Martin73]

Hi I never had this problem with the old Sky multi room it's since I installed Sky glass Saturday 

[GD1]

@Martin73  Sky Q uses their own mesh, Sky Glass/Stream does not.

[Exiled-in-HH]

@Martin73 have you checked the connection speed on the Sky Puck that is freezing.

Use the Netflix get help Network check to check the connection speed.

[Martin73]

Network check said fine but think it maybe my broadband power so upgraded to halo 3 hoping that is the problem

[MarkGoldsmith]

Did the network check give you a connection speed result, it should have done.

What was the connection speed? Sky recommended at least 30 Mbps for Sky stream and Sky glass to properly function.