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Discussion topic: Moved house - still got old regions…

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@Frostm  if you want I can escalate this to the community messaging team for them to look into this issue for you 

 

let us now if you would like this to happen 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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This message was authored by Frostm This message was authored by: Frostm

Re: Moved house - still got old regions…

yes, please

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@Frostm To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Frostm This message was authored by: Frostm

Re: Moved house - still got old regions…

I'll keep an eye out for it

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Moved house - still got old regions…

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Frostm an invite to chat.

This message was authored by perrosno This message was authored by: perrosno

Re: Moved house - still got old regions…

My region is still wrong a month after I informed Sky of my new address.

This forum offered me a private chat but they still didn't sort it out. 

I live in Northern Ireland where there is a lot of political local news at present but I can't get my local UTV news. 

Why is such a simple thing so difficult for Sky? 

Any help would be appreciated. 

@Greenfingers001 @Addie15 

This message was authored by Addie15 This message was authored by: Addie15

Re: Moved house - still got old regions…

Posted by a Sky employee

Update-We are closing this session now after we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by Frostm This message was authored by: Frostm

Re: Moved house - still got old regions…

That's fine.  I responded to indicate it had now changed.

This message was authored by perrosno This message was authored by: perrosno

Re: Moved house - still got old regions…

Mine haven't changed. 

@Addie15 @Greenfingers001 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@perrosno wrote:

Mine haven't changed. 

@Addie15 @Greenfingers001 


@perrosno  Would you like your case to be passed to community messaging team to contact you via the forum?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by perrosno This message was authored by: perrosno

Re: Moved house - still got old regions…

Yes please. 

Thank you very much. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@perrosno This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by perrosno This message was authored by: perrosno

Re: Moved house - still got old regions…

Thank you. 

This message was authored by Addie15 This message was authored by: Addie15

Re: Moved house - still got old regions…

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @perrosno.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Moved house - still got old regions…

Posted by a Sky employee

Update - spoken to @perrosno and after a few checks, we have resolved this issue:)

Thanks

Lisa - Sky Tech Team Expert
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