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Discussion topic: Moved house - still got old regions…

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This message was authored by CornishNick This message was authored by: CornishNick

Moved house - still got old regions…

I know this has been asked before - but the answers don't actually solve the issue. 

Moved from Stafford to Bude in Cornwall - but still getting Central/Midlands BBC. Sky have had new address for 5 days and shows up ok on the account portal. 

Been told just to wait - question is -

how long? Done resets, power down etc. and no luck. 

cheers

 

Nick


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CornishNick
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This message was authored by CornishNick This message was authored by: CornishNick Answer

Re: Moved house - still got old regions…

Thanks. This switched over yesterday at some time. Started seeing the correct local BBC and ITV now. 
cheers!

Nick

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@CornishNick Hopefully it won't take too long but in case you are not aware you can find the BBC regional broadcasts between channels 951 and 969 (BBC One SW is 962). This might help while you wait for the issue to be resolved.

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CornishNick
Topic Author
This message was authored by CornishNick This message was authored by: CornishNick

Re: Moved house - still got old regions…

Thanks yes... aware of these but there doesn't appear to be ITV regions? Or are they hidden away somewhere?

 

cheers!

 

Nick

This message was authored by Chrisee This message was authored by: Chrisee

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@CornishNick ITV regional varients dont have epg numbers however I have escalated your first post to Sky so expect them to invite you onto a private chat through tge forum where they will add a chat button for you to use. This appears to happen where whoever handled the move at Sky's end changed the account address but not changed the Stream regional setting. 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Moved house - still got old regions…

Posted by a Sky employee

Thanks for escalating this. We’ve sent @CornishNick an invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Moved house - still got old regions…

Posted by a Sky employee

Update:

 

Spoke with @CornishNick and issue should now be resolved, Cornishnick will reply on this thread should it need re escalating after he's tested next week. 

 

 

Thanks again for the escalation have a great afternoon 🙂

CornishNick
Topic Author
This message was authored by CornishNick This message was authored by: CornishNick

Re: Moved house - still got old regions…

Could this be re-escalated please? Still got Midlands BBC and Central ITV....

Cheers!

Nick

This message was authored by Dazzasky This message was authored by: Dazzasky

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@CornishNick wrote:

Could this be re-escalated please? Still got Midlands BBC and Central ITV....

Cheers!

Nick


I have re-escalated it for you @CornishNick 

This message was authored by Addie15 This message was authored by: Addie15

Re: Moved house - still got old regions…

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @CornishNick.

This message was authored by Addie15 This message was authored by: Addie15

Re: Moved house - still got old regions…

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

CornishNick
Topic Author
This message was authored by CornishNick This message was authored by: CornishNick Answer

Re: Moved house - still got old regions…

Thanks. This switched over yesterday at some time. Started seeing the correct local BBC and ITV now. 
cheers!

Nick

This message was authored by Frostm This message was authored by: Frostm

Re: Moved house - still got old regions…

I've had the same problem with Sky stream and had no joy when speaking to technical support.  Any suggestions on how to fix?

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moved house - still got old regions…

Posted by a Superuser, not a Sky employee. Find out more

@Frostm  is your current address showing correctly on your sky account 


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CornishNick
Topic Author
This message was authored by CornishNick This message was authored by: CornishNick

Re: Moved house - still got old regions…

I think just keep asking here - and it will get sorted. Took me a few attempts. 😉

This message was authored by Frostm This message was authored by: Frostm

Re: Moved house - still got old regions…

Yes it is - I changed it on 11 Jan.

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