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Discussion topic: Moved house and tv displaying tech fault error message

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Message posted on ‎09 Feb 2024 06:30 PM

Moved house and tv displaying tech fault error message

'Sorry because of a technical issue, you’re currently experiencing a limited service, please be assured that we’re working hard to fix the problem'

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This message was authored by: GD1

Message posted on ‎09 Feb 2024 06:32 PM

Re: Moved house and tv displaying tech fault error message

Posted by a Superuser, not a Sky employee. Find out more

@Sandra31  Did you inform Sky you moved?   Do you have a new broadband provider or did you take Sky broadband with you?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sandra31

Message posted on ‎09 Feb 2024 06:41 PM

Re: Moved house and tv displaying tech fault error message

Hi there. Yes informed. I suspect it's because I'm having to use 5g broadband as let down  by broadband installer (again).
..... Sorry just managed to speak with sky who have confirmed that will be the problem 😔

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Message posted on ‎09 Feb 2024 07:49 PM

Re: Moved house and tv displaying tech fault error message

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sandra31 

 

If you have a tv aerial in your new property, you can connect this to your glass and then disconnect glass from your WiFi and it will let you view some DTT (Freeview) channels.

 

https://www.sky.com/help/articles/tv-input-app-on-sky-glass

 

At least you would be able to watch something until your BB goes live.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Sandra31

Message posted on ‎09 Feb 2024 09:30 PM

Re: Moved house and tv displaying tech fault error message

Thank you so much. Sadly we cut the cable for it when decorating before we moved in but will take another look see if there is any chance of reconnecting somehow   😀

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