09 Feb 2024 06:30 PM
'Sorry because of a technical issue, you’re currently experiencing a limited service, please be assured that we’re working hard to fix the problem'
09 Feb 2024 06:32 PM
Posted by a Superuser, not a Sky employee. Find out more@Sandra31 Did you inform Sky you moved? Do you have a new broadband provider or did you take Sky broadband with you?
09 Feb 2024 06:41 PM
Hi there. Yes informed. I suspect it's because I'm having to use 5g broadband as let down by broadband installer (again).
..... Sorry just managed to speak with sky who have confirmed that will be the problem 😔
09 Feb 2024 07:49 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Sandra31
If you have a tv aerial in your new property, you can connect this to your glass and then disconnect glass from your WiFi and it will let you view some DTT (Freeview) channels.
https://www.sky.com/help/articles/tv-input-app-on-sky-glass
At least you would be able to watch something until your BB goes live.
MikeAlanR
09 Feb 2024 09:30 PM
Thank you so much. Sadly we cut the cable for it when decorating before we moved in but will take another look see if there is any chance of reconnecting somehow 😀