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Discussion topic: Moved house and tv displaying tech fault error message

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This message was authored by Sandra31 This message was authored by: Sandra31

Moved house and tv displaying tech fault error message

'Sorry because of a technical issue, you’re currently experiencing a limited service, please be assured that we’re working hard to fix the problem'

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This message was authored by GD1 This message was authored by: GD1

Re: Moved house and tv displaying tech fault error message

Posted by a Superuser, not a Sky employee. Find out more

@Sandra31  Did you inform Sky you moved?   Do you have a new broadband provider or did you take Sky broadband with you?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Sandra31
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This message was authored by Sandra31 This message was authored by: Sandra31

Re: Moved house and tv displaying tech fault error message

Hi there. Yes informed. I suspect it's because I'm having to use 5g broadband as let down  by broadband installer (again).
..... Sorry just managed to speak with sky who have confirmed that will be the problem 😔

This message was authored by mikealanr This message was authored by: mikealanr

Re: Moved house and tv displaying tech fault error message

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sandra31 

 

If you have a tv aerial in your new property, you can connect this to your glass and then disconnect glass from your WiFi and it will let you view some DTT (Freeview) channels.

 

https://www.sky.com/help/articles/tv-input-app-on-sky-glass

 

At least you would be able to watch something until your BB goes live.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Sandra31
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This message was authored by Sandra31 This message was authored by: Sandra31

Re: Moved house and tv displaying tech fault error message

Thank you so much. Sadly we cut the cable for it when decorating before we moved in but will take another look see if there is any chance of reconnecting somehow   😀

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