Missing refund

[carol8242]

I paid deposit of £20 for glass tv and cancelled later that day . Was told refund would follow. This was a month ago and no refund and struggling to get to speak to someone at : Sky

[Fothergill1 · Accepted solution]

Hi @carol8242  unfortunately no one on this forum will be able to help you with your issue as we are all Sky customers not employees.

You can contact Sky as follows: If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

Apparently the quieter times to phone are 7-8 am or 8-9pm

[carol8242]

Thank you so much thats been really helpgul

[mikealanr]

Hi @carol8242 

In addition to the information @Fothergill1 has already provided. Sky can take up to 45 days to process refunds. See: https://www.sky.com/help/articles/cancel-sky-tv

MikeAlanR