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Discussion topic: Misinformed about Netflix

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This message was authored by Murphy616 This message was authored by: Murphy616

Misinformed about Netflix

We've just signed up with Sky and I was advised the Netflix account I already have, Sky would take over the billing. I explicitly told the agent on the phone we had the 10.99 version with no ads. He said Sky would takeover the billing once we log in on the streaming box.

 

Come to today and we have either the option to go down to the £6 version with adverts which sky will take care of, or ignore and continue paying what we already pay through Netflix.

 

Not impressed. Can anyone advise on how to proceed?


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Misinformed about Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Murphy616 there is an option to upgrsde the included standard Netflix with ads to Netflix Standard by paying Sky an additional £6 per month which removes the ads or paying £11 a month for the Premium Tier with UHD and 4 screens. You should find the options in the My Sky app

 

It is important to follow the instructions here to link your old Netflix account to Sky to stop them billing you  https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Misinformed about Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Murphy616 there is an option to upgrsde the included standard Netflix with ads to Netflix Standard by paying Sky an additional £6 per month which removes the ads or paying £11 a month for the Premium Tier with UHD and 4 screens. You should find the options in the My Sky app

 

It is important to follow the instructions here to link your old Netflix account to Sky to stop them billing you  https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Murphy616
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This message was authored by Murphy616 This message was authored by: Murphy616

Re: Misinformed about Netflix

Ah thank you very much. Still works out cheaper than what we were paying so that's better. Cheers 

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