Managing Content Package

[PG8]

I can't seem to manage my content package, it is greyed out so can't access it. 

[Jporch316]

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@PG8 wrote:

I can't seem to manage my content package, it is greyed out so can't access it. 

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Hi 

which part of the content are you trying to manage ? Some packs can be removed on the MySky app but not all 

[PG8]

I'm just trying to manage both, someone hacked my Netflix account last month and added Premium, I sorted that but now I can't access either of the options as both greyed out, I've still not had a refund for premium either when they said they would sort that out aswell

[Jporch316]

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@PG8 wrote:

I'm just trying to manage both, someone hacked my Netflix account last month and added Premium, I sorted that but now I can't access either of the options as both greyed out, I've still not had a refund for premium either when they said they would sort that out aswell

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This sounds like an issue you may have to contact sky via the telephone to deal. It seems like a scenario specific to the account issues you have had when being hacked 

there are only fellow customers in the community. Suggest you call sky to discuss