MY5 App error: MY5-undefined-APP-1003

[Grumpy+Gran]

Whilst I can still watch My5 on my mobile, the app on Sky Glass has not been working for several days. When I try to continue watching I get the above error message. The error message comes with a caveat - "Sorry, My5 is currently unavailable due to a technical problem. Please bear with us while we work on a fix. Thanks for your patience. For more information and advice please visit the My5 help centre: https:/help.channle5.com". Followed all the fixes outlined but none are specifically for sky glass and so still in the same place.

Just wondering who, exactly, has the technical problem and how hard they are working on it.?

[Dobby1967]

I too have this error, just the My5 app seems to be playing up. Interested in a potential solution?

[Grumpy+Gran]

Would love a solution 😁

[bayardm]

We are trying to catch up using the mobile app and screen mirroring from iPad but cannot skip adverts.

[Grumpy+Gran]

OMG, the tech gnomes have dusted off their tools and got the My5 app working! Credit where credit is due -,thank you!

[Dobby1967 · Accepted solution]

Excellent, same here!! I powered everything down, power off for 10 minutes and that did the trick...