Discussion topic: Looks like I have HD on half my sky glass and the other half normal Picture quality

This message was authored by: Troy1978 · ‎12 May 2024

Hi on my sky glass it looks like the Picture quality is splitting two hearts one is clear and looks like it's high definition you're the one is lighter write down the centre of the screen

This message was authored by: mikealanr · ‎12 May 2024

Hi @Troy1978

It could be a software bug. Try unplugging from the mains for at least 10 minutes and plugging back in. If the problem persists it could be a hardware fault with th panel, in which case you will need to contact Sky and arrange a replacement under warranty.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Looks like I have HD on half my sky glass and the other half normal Picture quality

Looks like I have HD on half my sky glass and the other half normal Picture quality

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Re: Looks like I have HD on half my sky glass and the other half normal Picture quality

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