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Discussion topic: Looks like I have HD on half my sky glass and the other half normal Picture quality

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Avatar for Troy1978
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This message was authored by: Troy1978

Message posted on ‎12 May 2024 09:18 PM

Looks like I have HD on half my sky glass and the other half normal Picture quality

Hi on my sky glass it looks like the Picture quality is splitting two hearts one is clear and looks like it's high definition you're the one is lighter write down the centre of the screen

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎12 May 2024 09:26 PM

Re: Looks like I have HD on half my sky glass and the other half normal Picture quality

Posted by a Superuser, not a Sky employee. Find out more

Hi @Troy1978 

 

It could be a software bug. Try unplugging from the mains for at least 10 minutes and plugging back in. If the problem persists it could be a hardware fault with th panel, in which case you will need to contact Sky and arrange a replacement under warranty.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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