This discussion topic has been answered Discussion topic: Lip sync still on sky glass
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Message posted on 24 Apr 2025 11:26 AM
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Surely we can stop paying for sky as they are not providing the service we pay for! Picture keeps disappearing and lip sync out
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Message posted on 24 Apr 2025 12:06 PM
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@Suebur1 Is It a gen one TV you have? I recently got the Gen Two and have not had any issues with the lip sync since getting it. It is annoying, so I am with you there and agree it needs to be fixed asap.
Re: picture disappearing - a few of us have had this problem recently, where the screen goes black but the sound still plays. Sky Technical took me through a factory reset which solved the problem until the latest update dropped, when it started again. I did another factory reset and in the five days since it has not reoccurred.
It might be worth you speaking to Sky Technical and go through the same process? It's easy to do but as it can sometimes cause further problems they like to be on the phone with you to do it. A factory reset does mean you will need to re-set up your picture and sound settings etc. If connected via ethernet you'll also need to turn off your WiFi and putting Network Standby Overnight to on again is worth doing too to maintain connectivity.
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Message posted on 24 Apr 2025 12:04 PM
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Re: Lip sync still on sky glass
Sky would probably allow you to cancel, if you wish. You can't otherwise just stop paying.
Message posted on 24 Apr 2025 12:06 PM
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@Suebur1 Is It a gen one TV you have? I recently got the Gen Two and have not had any issues with the lip sync since getting it. It is annoying, so I am with you there and agree it needs to be fixed asap.
Re: picture disappearing - a few of us have had this problem recently, where the screen goes black but the sound still plays. Sky Technical took me through a factory reset which solved the problem until the latest update dropped, when it started again. I did another factory reset and in the five days since it has not reoccurred.
It might be worth you speaking to Sky Technical and go through the same process? It's easy to do but as it can sometimes cause further problems they like to be on the phone with you to do it. A factory reset does mean you will need to re-set up your picture and sound settings etc. If connected via ethernet you'll also need to turn off your WiFi and putting Network Standby Overnight to on again is worth doing too to maintain connectivity.
Message posted on 24 Apr 2025 01:46 PM
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Re: Lip sync still on sky glass
I have the first sky glass and have tried all these things! Have tried all their tech help but it is still the same!
Message posted on 09 Jun 2025 06:13 PM
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Re: Lip sync still on sky glass
It's back! I thought this was resolved but tonight I have same lip sync issues watching live football on BBC 2!
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