Lines

[Skyler5678]

I can't belive that my tv is less than a year old and has purple and green lines already. 

Sky, fix it or give me a new one under the consumer act 

[mikealanr]

@Skyler5678 

Your not talking to Sky. This is a customer helps customer forum. Usually turning your TV off at the mains for 10 minutes will help resolve lines like this (as can be caused by software but)

Failing this if you contact Sky they will replace it for you under the 2 year warranty as documented here: https://www.sky.com/help/articles/warranty-sky-glass

MikeAlanR

[GD1]

@Skyler5678  Have you called Sky?  No one here knows who you are or your account details, we are all customer here.

[Exiled-in-HH]

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@Skyler5678 wrote:

I can't belive that my tv is less than a year old and has purple and green lines already. 

Sky, fix it or give me a new one under the consumer act 

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You will not receive a "new one" ... the best you can expect is a refurb of similar age🤔

[Jporch316]

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@Skyler5678 wrote:

I can't belive that my tv is less than a year old and has purple and green lines already. 

Sky, fix it or give me a new one under the consumer act 

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If the lines don't disappear after pulling the plug for a few minutes then you will need to contact sky to claim for a replacement under warranty. The warranty on sky glass is 2 years. 

[Skyler5678]

Mine is new 

[Skyler5678]

I've ween sky reply to a few people on here actually. 

That link is awful doesn't even let yoh speak to anyone 

[Skyler5678]

I've had it unplugged for an hour and another one is there. 

Absolutely shocking I expect this from cash converters tv not a large corporation 

[Skyler5678]

Yeah the woman on the phone made out she couldn't hear me due to background noise but there was none. 

They just don't wanna help anyone tbh 

[Jporch316]

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@Skyler5678 wrote:

Yeah the woman on the phone made out she couldn't hear me due to background noise but there was none. 

They just don't wanna help anyone tbh 

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As with all tech there will be the odd ones that maybe damaged in transit or  in the manufacturing process or have a faulty part. This happens to all tvs. Unfortunately the phone lines are very busy at the moment due to the issues users encountered over the weekend. 

[Exiled-in-HH]

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@Skyler5678 wrote:

Mine is new 

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After the cooling off period it is no longer new🤔