Last few days, technical fault with channel, disney plus etc works.

[Nickpan]

I did a factory reset, watched a couple of programs with no trouble, bit of a pain having to do the QR code and password thing for all apps.  Will add to this if it works or not this evening

[Gavin+Noble]

@Nickpan It might solve it for a short period but until Sky definitively fix it I bet it reoccurs, as it has with me. A factory re-set just papers over the cracks more effectively than the usual 'soft' reset process.

[Denty51]

I have reported this before and as recent as 10th April this year and received an email assuring me they would be in touch, this was dated 11/4/25 but no reply or assistance as appeared.

I have the original Sky Glass. I also have Sky Broadband plus 2 pucks serving to other tv's.

The tv's attached to the pucks always load all programs with no trouble. 
The main Sky Glass TV is also connected by an Ethernet cable.

How do you by pass options to speak to someone at Sky!?

The earlier report of the problems has a reference:- (KMM71059731V72143L0KM)

[Fothergill1]

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@Denty51 wrote:

I have reported this before and as recent as 10th April this year and received an email assuring me they would be in touch, this was dated 11/4/25 but no reply or assistance as appeared.

I have the original Sky Glass. I also have Sky Broadband plus 2 pucks serving to other tv's.

The tv's attached to the pucks always load all programs with no trouble. 
The main Sky Glass TV is also connected by an Ethernet cable.

How do you by pass options to speak to someone at Sky!?

The earlier report of the problems has a reference:- (KMM71059731V72143L0KM)

---

Hi @Denty51 If you search on the forum you will find you are not alone with this particular problem.  Like you I find a reboot temporarily resolves the issue.

I see you are trying to speak directly to someone at Sky so if Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

Good luck 

[Jporch316]

@Denty51 

Things an ongoing issue already being investigated by sky. I would not waste your time calling unless you want to log a complaint and log your calls 

see the main thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

@lettice please merge 

[lettice]

---

@Jporch316 wrote:

@Denty51 

Things an ongoing issue already being investigated by sky. I would not waste your time calling unless you want to log a complaint and log your calls 

see the main thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

@lettice please merge 

---

Done

@Denty51 

As above, have  moved your post into this similar ongoing thread.

Read the thread and the answered post from Sky for the latest response on the issue.

[Handy]

Sky Glass TV constantly waiting for programme to load in the past two months.  This is happening several times an hour, even after resetting.  When I unplug at the mains it works for a while then the screen goes black (programme sound still working). 

Also tried using Netflix when Sky TV didn't work and got error code tvq-pb-101(5.2.12).  

[BenJoBanjo]

---

@Handy wrote:

Sky Glass TV constantly waiting for programme to load in the past two months.  This is happening several times an hour, even after resetting.  When I unplug at the mains it works for a while then the screen goes black (programme sound still working). 

Also tried using Netflix when Sky TV didn't work and got error code tvq-pb-101(5.2.12).  

---

Sounds like your broadband isn't up to the job, or the connection to the Glass TV is compromised in some way. What speed is the TV receiving? To find out, use the Netflix app, navigate to the get help menu and run a network check. 

[Skyhendo]

Yep same issue here, really frustrating, 

[Mazza82]

Same here. Constantly dropping of the WiFi and then having to go in and turn off / on, on the network menu. Happening every hour or so. Nothing to do with the WiFi. 

Would never ever buy one of these again. 2 years in now and beset by problems. Regret the day I went away from Sky Q!!! 

[Handy]

Thanks just ran the check and it's coming out at  75.55mpbs?

[LKJ]

Help, my sky glass tv won't let me watch anything on any channel! I've reset it to factory settings, I've turned it off and unplugged it, all of which are suggestions on the frequently asked Q & A section. It's so frustrating. Wouldn't recommend sky glass to anyone!

[peter-marlow+1966]

Is your  tv connected  by wifi  ?  I have 2 55inch sky glass tvs, 1 since November 2021 and the  other  since  last month, both of my tvs  are  connected  with  ethernet cables and i personally  have never  had  this problem. I have  gigafast broadband 900mps full fibre to the property 

[mikealanr]

Hi @LKJ 

I have no such issues with my 2 Glass units and several pucks. In order for the community to assist you will need to provide more information such as ISP, broadband speed and what exactly have you tried?

Sky say you need 25Mbps for HD and 30Mbps for UHD. However quaity from Glass to the router is just as important as router to internet. When you say you have "factory reset" do you mean via the menu and set it back up againt from scratch? This is not recommended unless recommended by Sky, however is likely to show issue with connectivity rather than with your glass,

Have you run a speed test in Netflix (Left hand menu > Get help? > Connectivity check). I would suggest trying this a few times and taking an average.

MikeAlanR

[Stevo1070]

Every day this is happening, sky support was no use whatsoever. My WiFi is fine, everything else working as it should. 

SKY you need to sort this now!