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This discussion topic has been answered Discussion topic: Last few days, technical fault with channel, disney plus etc works.

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This message was authored by: Gavin+Noble

Re: Last few days, technical fault with channel, disney plus etc works.

@mick2562 They are lying. I reported it twice over two days to them earlier this week when I started having this problem. 

 

It was only resolved on my Gen Two set by doing a hard reset of the TV whilst on the phone with them (I was connected by ethernet with WiFi turned off anyway). 

This message was authored by: jay755

Re: Last few days, technical fault with channel, disney plus etc works.

Soon as I turn the tv on every morning it says programme trying to load,I have to unplug and turn back on,then within 5 mins screen goes black and sound carries on playing,I rang sky and was told it was the WiFi even though every other device and 2 pucks in bedroom stay connected ,would it still do if I connected a streaming device to the tv instead?

This message was authored by: Hugh26

Re: Last few days, technical fault with channel, disney plus etc works.

Personally I don't think it is anything to do with wifi...my wifi settings haven't changed and my speed is perfectly good. This has only occurred in the last week. My other set which is connected to the wifi works perfectly. 

 

I did a factory reset this morning and I've turned the set on and off several times without a problem so far. My account is ok , the apps all work and it seems to have corrected the issue....so far. Fingers crossed. 

This message was authored by: jay755

Re: Last few days, technical fault with channel, disney plus etc works.

He recommended to hardwire whatever that means I'm not very tech minded,I connect through WiFi as hub is on opposite side of room to tv

This message was authored by: 5PRX

Re: Last few days, technical fault with channel, disney plus etc works.

This is literally Sky Glass ALL OVER. I have had it since the beginning. They roll out updates that are absolutely not tested, break something, deny all culpability and eventually stealth out another update to fix the problem hoping that it doesn't break something else. 

Appalled CONSTANTLY on here by the "guru's" suggestions that these issues come from internet speed or something else, because "they have never had a problem". If you own Sky Glass and you have never, ever had an issue consider yourself incredibly lucky and go put on the lottery. 

One of the earliest updates stopped my DVD player working!!! Had can a HDMI device stop working because the TV had an update? Sky suggested I needed to buy a newer player at the time. Why? My old one worked fine!

I will never purchase another Sky product.

This message was authored by: MarkGoldsmith

Re: Last few days, technical fault with channel, disney plus etc works.

Posted by a Superuser, not a Sky employee. Find out more

@Gavin+Noble wrote:

@mick2562 They are lying. I reported it twice over two days to them earlier this week when I started having this problem. 

 

It was only resolved on my Gen Two set by doing a hard reset of the TV whilst on the phone with them (I was connected by ethernet with WiFi turned off anyway). 


May be less lying and more that the customer services agent you spoke with hadn't dealt with any other calls regarding this particular problem and thus they are unaware of it.

 

Unfortunately with the nature of service issues its quite common for the regular customer services agent to just simply not be aware of all ongoing issues and investigations at a certain point.

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This message was authored by: jay755

Re: Last few days, technical fault with channel, disney plus etc works.

Still paying for the glass tv so debating whether to go bck to sky q or virgin with a box as had no problems before this

This message was authored by: Johnfenwick

Re: please wait for your program to load)

getting this on all channels 

This message was authored by: scenicavalon

Re: Last few days, technical fault with channel, disney plus etc works.

Have spoken to Sky loyalty department and outlined my case. Explained issues and history. Dealt with by Sky with respect and being transferred to Sky Q. Wanted this Sky Glass to be successful but now after nearly 3 yrs. I need a break. Talk to them and insist you need a stable system and they'll accommodate you. 

 

This message was authored by: mick2562

Re: Last few days, technical fault with channel, disney plus etc works.

Having to watch via Ariel this morning what a joke, was told internet was issue and needed to upgrade which I stupidly did and yet here we are this morning same issue 

This message was authored by: KevNewMedia Answer

Re: Last few days, technical fault with channel, disney plus etc works.

Posted by a Sky employee

Hi Everyone

 

Thank you for making us aware of this problem, I can understand how frustrating this must be.

 

I've escalated the details to our support teams, who are actively investigating.  As soon as I have more details, I will let everyone know.

 

I'm going to mark this post as the answer for now, so that everyone gets this and future updates.

Thanks
Kev
Community Manager

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This message was authored by: shazdragonz

Re: Sky Glass Technical Fault AM

I carried out a hard reset on Monday, Tuesday everything was fine then back to the same issues again on Wednesday.  Very frustrating.

This message was authored by: Jporch316

Re: Sky Glass Technical Fault AM

Posted by a Superuser, not a Sky employee. Find out more

@lettice 

 

can you merge with main thread please 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by: lettice

Re: Sky Glass Technical Fault AM

Posted by a Superuser, not a Sky employee. Find out more

@Jporch316 wrote:

@lettice 

 

can you merge with main thread please 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

 


Done

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This message was authored by: wsimm

Re: Last few days, technical fault with channel, disney plus etc works.

Its happened again...just not good enough

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