Sky Glass - Cannot watch anything

[peter-marlow+1966]

You will need  to contact  sky about this issue, especially  as you have  done  a  factory reset, as you will probably  have  now removed  you account  details  from the tv  and you will now need help to get it back, factory resets should only  be done when talking  to an advisor  from sky as this can cause  more  problems  than  it  solves 

[LKJ]

Hi Mike,

Thank you for your reply.

I did all the advised service checks and it said everything was running as it should but we could not get any channels at all.

Everything worked on my TV upstairs via the puck which would indicate it's an issue with the glass TV.  However, I will also try what you have suggested.

Kind Regards,

Laura

[LKJ]

Hi Peter,

Thank you for your reply.

If I have further problems today, I shall call sky to request further help.

Kind Regards,

Laura

[Jporch316]

Hi @LKJ 

@what error messages are you getting ? 

[LKJ]

Hi,

There are no error messages, just every channel I try and view it says "waiting for programme to load".

Kind Regards,

Laura

[Jporch316]

@Handy 

Sounds like the same issue many users are experiencing on the thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

@lettice  please can you merge with the main thread 

[Jporch316]

@LKJ 

Sounds like you are experiencing the same issues as many users in the thread below which is under investigation 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

@lettice  please merge with main thread 

[lettice]

---

@Jporch316 wrote:

@Handy 

Sounds like the same issue many users are experiencing on the thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

@lettice  please can you merge with the main thread 

---

Done

@Handy 

As mentioned above, have  moved your post into this similar ongoing thread.

Read the thread and the answered post from Sky for the latest response on the issue.

[lettice]

---

@Jporch316 wrote:

@LKJ 

Sounds like you are experiencing the same issues as many users in the thread below which is under investigation 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

@lettice  please merge with main thread 

---

Done

@LKJ 

As mentioned above, have  moved your post into this similar ongoing thread.

Read the thread and the answered post from Sky for the latest response on the issue

[Gavin+Noble]

@LKJ Seems Sky are having issues themselves at the moment. The call centres are closed until they are resolved. 

[LKJ]

Thank you.  I will follow your link later.

Kind Regards,

Laura

[LKJ]

Hi Kev,

Fingers Crossed.

Kind Regards,

Laura

[Nic115]

I'm having the same problem. I called Sky who tell me the problem is with them and that they're trying to find a fix, but haven't yet and couldn't give a time scale! They say they'd inform us when they are able to roll the fix out. It's worth calling them to add yourself to what is starting to sound like a very long list of frustrated customers.

[lettice]

@Nic115 

Have  moved your post into this similar ongoing thread.

Read the thread and the answered post from Sky for the latest response on the issue

Seems you are aware though of the ongoing issue from your call to Sky.

[Brain3]

I have just come of the phone to Sky explaining my issue to be told by an advisor that the system has told him I need to replace my tv and that I will have to pay for it £624. What on earth is going on here, this is absolutely disgusting.

Has anyone else been told this?