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This discussion topic has been answered Discussion topic: Large stripe on tv

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This message was authored by: Melane1

Large stripe on tv

A 4" stripe down tv in different areas, not all the time.


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This message was authored by: Fothergill1 Answer

Re: Large stripe on tv

Posted by a Superuser, not a Sky employee. Find out more

@Melane1  I had exactly the same thing with my Glass TV.  A normal reboot didn't help so I left the TV  unplugged overnight and the line disappeared and luckily it never came back.  Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).

 

Good luck 🤞

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This message was authored by: peter-marlow+1966

Re: Large stripe on tv

Posted by a Superuser, not a Sky employee. Find out more

Try unplugging  the tv  for 10 minutes 

P c marlow
This message was authored by: Padam_Padam

Re: Large stripe on tv


@Melane1 wrote:

A 4" stripe down tv in different areas, not all the time.


This is a not uncommon glitch in the Sky Glass software. It's been happening since Glass launched in 2021. Sky don't seem to be able to fix it as it's regularly reported on these forums to this day. 
If a reboot doesn't fix it then you'll need to ring Sky for further troubleshooting & potential replacement under warranty. 

This message was authored by: Fothergill1 Answer

Re: Large stripe on tv

Posted by a Superuser, not a Sky employee. Find out more

@Melane1  I had exactly the same thing with my Glass TV.  A normal reboot didn't help so I left the TV  unplugged overnight and the line disappeared and luckily it never came back.  Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).

 

Good luck 🤞

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