Have you tried switching the connectoin from Wifi to ethernet (or vice versa depending on your setup). If switching to ethernet, you need to disable the Wifi from the Network settings and should then do a reboot.
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
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