Just Purchased Sky Glass, but have reservations.

[Triona35]

Hi, I have just bought Sky Glass, but I have reservations. I read that it's useless for gaming and that you lose channels, and cannot record on it - despite being told that "Sky Q" is built into it. 

Should I cancel the order? 

[Exiled-in-HH]

Who told you "Sky Q" was built into it ... that is not the case🤔

[mikealanr]

Hi @Triona35 

Only you can decide if it meets your needs. But it is over 2 year old tech and there are far better TVs on the market for the same money. Glass isn't designed to be use for gaming and it has Sky inside not Sky Q inside.

The channel line up is different: https://www.sky.com/help/articles/tv-channel-list-sky-glass

Sky glass cannot record it hasn't got a hard drive. You add programs to a playlist and it either cloud records or acts as a pointer to the relevant catch-up service (e.g. iPlayer or ITVX etc). You have no control over this. See: https://www.sky.com/glass/playlist

In terms of gaming. It's only a 60hz panel although does support ALLM.

https://www.skygroup.sky/article/entertainment-os-on-sky-keeps-getting-smarter-thanks-to-clever-new-... 

Maybe a better spec TV and Sky Stream would suit your needs more..

MikeAlanR

[Triona35]

Thank you. That's what I thought. I don't need a new TV, but was renegotiated my package - it was £60 cheaper if I took a sky glass. 

I feel missold. 

[TimmyBGood]

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@Triona35 wrote:

 it was £60 cheaper if I took a sky glass. 

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Glass shouldn't be cheaper than Stream: there's the (significantly over-priced) television set itself to pay for on either a two or four year term on top of the content subscription.

Even with the Glass set it could well be cheaper than undiscounted Sky Q though.

[Triona35]

The guy on the phone who sold me the package. 

[TimmyBGood]

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@Exiled-in-HH wrote:

Who told you "Sky Q" was built into it ... 

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Goes back to that original promotional animation on the Sky website with the dish, set top box and cabling disappearing into the Glass enclosure.

[TimmyBGood]

@Triona35 

Glass and Stream are based on a completely different software platform to Q (from Comcast, who purchased Sky Group in 2018)

[Exiled-in-HH]

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@TimmyBGood wrote:

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@Exiled-in-HH wrote:

Who told you "Sky Q" was built into it ... 

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Goes back to that original promotional animation on the Sky website with the dish, set top box and cabling disappearing into the Glass enclosure.

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Did it explicitly state.Sky Q was inside the Glass TV or suggest it was a replacement that didn't need a dish and a set top box?

[Exiled-in-HH]

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@Triona35 wrote:

The guy on the phone who sold me the package. 

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So the Sky employee explicitly stated the Glass TV had all the functionality of a Sky Q box ... that is incorrect🤔

[TimmyBGood]

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@Exiled-in-HH wrote:

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@TimmyBGood wrote:

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@Exiled-in-HH wrote:

Who told you "Sky Q" was built into it ... 

---

Goes back to that original promotional animation on the Sky website with the dish, set top box and cabling disappearing into the Glass enclosure.

---

Did it explicitly state.Sky Q was inside the Glass TV or suggest it was a replacement that didn't need a dish and a set top box?

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The animation showed those elements (and a soundbar) disappearing into the television set.  The inference is up to the viewer, but I'd suggest it was potentially misleading.

[Exiled-in-HH]

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@TimmyBGood wrote:

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@Exiled-in-HH wrote:

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@TimmyBGood wrote:

---

@Exiled-in-HH wrote:

Who told you "Sky Q" was built into it ... 

---

Goes back to that original promotional animation on the Sky website with the dish, set top box and cabling disappearing into the Glass enclosure.

---

Did it explicitly state.Sky Q was inside the Glass TV or suggest it was a replacement that didn't need a dish and a set top box?

---

The animation showed those elements (and a soundbar) disappearing into the television set.  The inference is up to the viewer, but I'd suggest it was potentially misleading.

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Extremely misleading☹️

[TimmyBGood]

@Exiled-in-HH 

Interestingly, the design studio behind Glass had a very similar image:

 

[Triona35]

I have cancelled the order and renegotiated my package. 

[Exiled-in-HH]

That is an amusing image ... graphic artists can make some pretty if meaningless images🤔