Jane

[JaneLawton]

My Sky switches on the the controller. But the controller won't let you change or do anything else. I've changed batteries too

[JaneLawton]

I've also tried resetting the box and trying to use another controller for multi room still won't do anything 

[Jporch316]

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@JaneLawton wrote:

My Sky switches on the the controller. But the controller won't let you change or do anything else. I've changed batteries too

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Hi @JaneLawton 

try the below 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

If that doesn't work use the following link to Replace the remote if under warranty 

https://www.sky.com/help/forms/streaming-tv-remote

[Jporch316]

It's also worth pulling the plug totally from your stream box for a few minutes 

[JaneLawton]

Hi and thank you. ☺️ Will give it a try tomorrow. And let you know 

[JaneLawton]

Pulled out the. Power and it still won't work